Privacy policy

PRIVACY POLICY
Last Updated: November 10, 2026

This Privacy Policy describes how the kelvirole online store collects, uses, shares, retains, and protects personal information when customers visit https://kelvirole.shop, purchase products, or contact our customer support team.

1. INFORMATION WE COLLECT

Depending on your interaction with our store, we may collect:

- Names, email addresses, and telephone numbers.
- Billing and shipping addresses.
- Order information, purchase histories, and transaction records.
- Customer account information where account functionality is available.
- Customer inquiries, complaints, and return requests.
- IP addresses, browser characteristics, device information, and website usage data.

Complete payment card credentials are processed by authorized payment service providers. We receive transaction information necessary to administer orders and refunds.

2. HOW WE USE PERSONAL INFORMATION

We may process personal information to:

- Process payments and fulfill purchases.
- Prepare merchandise and arrange delivery.
- Send order confirmations and shipping notifications.
- Manage cancellations, returns, exchanges, and refunds.
- Answer customer questions and resolve complaints.
- Detect fraud and maintain website security.
- Improve website functionality and shopping experiences.
- Send marketing communications where legally permitted.
- Comply with applicable tax, accounting, and other legal obligations.

3. LEGAL BASES FOR PROCESSING

Where applicable privacy legislation requires a lawful basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests, or consent.

4. COOKIES AND SIMILAR TECHNOLOGIES

Essential cookies may support shopping carts, secure checkout, website security, and customer preferences.

Optional analytics, advertising, and personalization technologies may be used if enabled on our website.

Where required by law, consent will be obtained before non-essential cookies or tracking technologies are activated.

Customers may manage available choices through website privacy controls or browser settings.

5. SHARING PERSONAL INFORMATION

We may share information necessary to operate our store with Shopify, authorized payment processors, fulfillment providers, shipping carriers, customer support services, fraud prevention providers, and configured marketing or analytics vendors.

Information may also be disclosed where required by law.

6. SHOPIFY PLATFORM

Our online store uses Shopify's e-commerce infrastructure.

Shopify may process personal information to provide commerce services and for purposes described in its applicable privacy notices.

Additional information is available at https://www.shopify.com/legal/privacy.

7. INTERNATIONAL DATA TRANSFERS

Personal information may be processed outside the country where a customer resides.

Where legally required, appropriate safeguards will apply to international transfers.

8. DATA SECURITY

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, and loss.

No online service can guarantee absolute security.

9. RETENTION OF INFORMATION

Personal information is retained for as long as reasonably necessary to fulfill orders, provide customer support, prevent fraud, resolve disputes, maintain legally required business records, and meet applicable obligations.

10. YOUR PRIVACY RIGHTS

Depending on applicable law, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

Customers may also object to certain processing, withdraw consent, or opt out of specified advertising-related uses.

Reasonable identity verification may be required before completing some privacy requests.

11. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional rights where relevant state privacy laws apply to the actual store operator.

12. UNITED KINGDOM PRIVACY RIGHTS

UK customers may have rights under the UK GDPR and related data protection legislation.

Eligible individuals may lodge complaints with the UK Information Commissioner's Office.

13. MARKETING CHOICES

Customers may unsubscribe from promotional messages using the instructions included in those communications or by contacting customer support.

Necessary transaction-related communications may continue.

14. CHILDREN'S PRIVACY

Our online store is not directed toward children making independent purchases.

We do not knowingly collect children's personal information contrary to applicable law.

15. CHANGES TO THIS POLICY

We may revise this policy as our business operations, technologies, service providers, or legal obligations change.

Updated versions will be published on our website.

16. PRIVACY CONTACT

Store Name: kelvirole
Website: https://kelvirole.shop
Customer Service Email: martalsha_2020@outlook.com

PUBLICATION CHECK: Identify the actual data controller using its verified legal name and authorized business address. Confirm that this policy accurately reflects the store's real cookies, advertising tools, service providers, international transfers, retention practices, and information-sharing arrangements.