Shipping policy
SHIPPING POLICY
Last Updated: November 10, 2026
Thank you for shopping at kelvirole. This Shipping Policy explains our order processing schedule, estimated delivery periods, shipping costs, order tracking, and procedures for delayed or lost packages.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Order handling may include payment verification, product preparation, packaging, and handover to a shipping carrier.
2. ESTIMATED SHIPPING TRANSIT
Our estimated shipping transit time is 20–45 calendar days after dispatch.
The separate 2–3-business-day order processing period is additional to this transit estimate.
Delivery times are estimates rather than guarantees. Customs procedures, carrier interruptions, adverse weather, public holidays, and other circumstances may affect delivery.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available shipping destinations will be displayed during checkout.
4. SHIPPING CHARGES
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For merchandise subtotals of $30 USD or less, any applicable delivery charge will be disclosed before payment confirmation.
No undisclosed shipping fees will be added after checkout.
5. CUSTOMS, DUTIES, AND TAXES
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total shown at checkout.
Where necessary, the seller will arrange or cover these costs.
Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.
6. TRACKING INFORMATION
Tracking details may become available after an order has been dispatched.
To request an available tracking number or shipping update, email martalsha_2020@outlook.com with your order number and the email address used during checkout.
Our customer service team will assist with available tracking information.
7. DELIVERY DELAYS
Customs inspections, carrier disruptions, severe weather, public holidays, and inaccurate shipping information may cause delays.
Please contact us if your order is overdue.
For UK purchases, the extended delivery timeframe must be clearly disclosed and agreed before payment confirmation.
Mandatory consumer remedies for late or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If a package is missing or confirmed lost in transit, email martalsha_2020@outlook.com with your order details.
We will investigate with the carrier and arrange a replacement at no additional cost or an appropriate refund in accordance with applicable consumer protection laws.
9. ADDRESS CORRECTIONS
Please verify your shipping address before placing an order.
Contact customer support promptly if a correction is required. Changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional shipping charge will be imposed solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store Name: kelvirole
Website: https://kelvirole.shop
Customer Service Email: martalsha_2020@outlook.com