Refund policy
RETURN AND REFUND POLICY
Last Updated: November 10, 2026
Thank you for choosing kelvirole. We aim to provide a straightforward shopping experience, including clear procedures for returns, refunds, exchanges, and cancellations for orders placed at https://kelvirole.shop.
1. 30-DAY RETURN PERIOD
We offer a voluntary 30-calendar-day return period beginning on the date your order is delivered.
For a change-of-mind return, products should remain in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.
These requirements do not restrict mandatory consumer rights for defective, damaged, incorrectly described, or otherwise nonconforming goods.
2. FREE RETURN SHIPPING
Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.
To begin a return, contact martalsha_2020@outlook.com with your order number, details of the items concerned, and a short explanation of your request.
Our customer service team will provide an authorized return destination and a prepaid return shipping label or another suitable return method at our expense.
Please do not mail merchandise to an address that has not been confirmed by customer support. The returns facility may differ from the business correspondence address.
3. RETURN PROCEDURE
Step 1: Email our customer support team within the applicable return period.
Step 2: Include your order number and the merchandise you wish to return.
Step 3: Follow the instructions and use the prepaid return arrangement supplied.
Step 4: Keep proof of return shipment until your request has been resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order contains damaged, defective, or incorrect merchandise, please contact us as soon as reasonably possible.
Provide your order number, a description of the issue, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws, without charging you for remedies that must legally be provided free of charge.
Mandatory legal remedies are not restricted by the ordinary change-of-mind return conditions.
5. REFUND PROCESSING
After receiving returned goods or sufficient evidence of return, we will review your request and issue any approved refund to the original payment method.
Refunded funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment provider.
We will comply with all applicable statutory deadlines for issuing refunds. The estimated banking period does not extend those legal deadlines.
6. EXCHANGES
Exchanges depend on product availability. Contact customer service before returning an item for an exchange.
If a replacement cannot be provided, an eligible return and separate purchase may be arranged.
7. ORDER CANCELLATIONS
Please contact us promptly if you would like to cancel your order.
We will attempt cancellation before dispatch. If the order has already shipped, the applicable return process may be used.
Mandatory cancellation rights remain unaffected.
8. SHIPPING CHARGES AND IMPORT COSTS
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For orders with a merchandise subtotal of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller of cancellation without giving a reason, followed by a further 14 days after notification to return the goods.
Qualifying refunds, including standard outbound delivery costs where legally required, will be issued within applicable statutory deadlines.
Certain exceptions may apply to specific products, including some personalized goods and opened, sealed hygiene-sensitive merchandise.
Our voluntary 30-day free return policy does not reduce any mandatory consumer rights.
10. CUSTOMER SERVICE
Store Name: kelvirole
Website: https://kelvirole.shop
Customer Service Email: martalsha_2020@outlook.com
Please obtain authorized return instructions before mailing merchandise.